SHORT STOP CHEM-DRY CUSTOMER REVIEWS

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We’d love to hear about your experience with our team here at Short Stop Chem-Dry. You can leave us a review by clicking on any of the review icons below! Scroll down to read customer reviews from others that have used our services.

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Featured Review:

 
Bonnie H. March 2019
I want to give a shout out for Cheryl the owner of Short Stop Chem-Dry, on Crocker in Harrison Twp. I had a bad experience with another Chem-Dry person. Cheryl came to my house to see what was going on. She was great! She offered to fix the damage plus clean all carpet for a price I couldn’t even get the 1 bedroom for. I’m sorry I didn’t get the ladies name that was with Cheryl, but thank you to both. Great customer service…I will be recommending this franchise, owned by ladies. So if you use Chem-Dry make sure it’s the one on Crocker & Harper Clinton Twp. 586-612-1830.
 
From 191 reviews
lana schmolitz

Rachel and Mike were very professional and knowledgeable. I actually enjoyed talking with them. They were prompt and did a thorough job. I love the clean smell. They were able to get urine smell out of the carpet.

Response from business owner

Hello Lana, Thank you for taking time to leave a nice review to Rachael & Mike we will pass along your comments they truly appreciate it! Enjoy your clean carpet! Cheryl 😉

via Google
Bill Jowers

Chem-Dry is the only carpet and upholstery cleaning company that I have used for the last 4 years. I am so glad that I learned about you through a friend. As a grandparent, I am always concerned with the "chemicals" brought into my home by …

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via Facebook
Barb Kramer

I called with a very short notice. The truck, with 2 great guys, was here within a very short time. We had a sewer water issue that had to be cleaned, sanitized and deodorized. I cannot say enough about their professionalism which includes …

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Response from business owner

Thank you Barb for taking a moment to review our services. Glad the guys were able to get to you short notice & everything worked out so well. Anything you need just let us know! c~

via Google
Kellsie Evans

I am leaving this review and they havnt even left my driveway! I don’t even have words to explain how happy I am already. First when I sent in information to schedule and appointment I got a call back within 2 mins. They came the next day …

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Response from business owner

Kellsie thank you so much for your review of our services – warms my heart honestly & we truly appreciate you taking the time to share your experience! Glad everything worked out, yes I remember you saying when you called your daughter is crawling, good luck you're going to need it let the fun begin! 😉

via Google
Jenna Manavi

Absolutely awesome job! Amazing personalities, very thorough, and even willing to help with an additional rug service we thought we would have to take elsewhere! They picked it up, and will even drop it off! We could not be happier and will…

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Response from business owner

Hi Jenna

Thank you for your review of our services. The team will be thrilled to hear what you thought of their work, I'll pass along your comments ♡♡ c~

via Google
Betty Saputo

FIVE STARS

Highly recommend. Professional, friendly, on time and went over and above cleaning my carpet. i will definitely be using them again in the future.

Response from business owner

Thank you Betty Saputo for your recommendation we really appreciate you!! 🙋‍♀️🥰

via Facebook
linda braxton

The young men that came to my home were very professional,explained everything in detail and most of all did a very good job,carpet looks like new,would highly recommend them.

Response from business owner

Hi Linda Thank you for taking the time to review our services! The young men Dalton & Wes will be thrilled to hear you were happy with the cleaning they did for you. Have a great summer! Cheryl

via Google
Tina Arroyo

The people who came to clean my wool rug were fantastic! Quick, thorough and incredibly friendly! I will definitely be calling them the next time I need my rug cleaned! I highly recommend using them!

Response from business owner

Thank you Tina, glad we were able to fix/clean your wool rug. Thanks for taking a few moments to review our services it's our pleasure! Enjoy your evening! c~

via Google
Renee H

Great. Loved the people and service.

Joanne Waite

What a wonderful company. Did a fantastic job. Was on time and the team was so very professional and friendly. I can't believe every stain GONE! I will always use them.

Response from business owner

Thank you Joanne for taking a moment to review our service. You had Dalton & Wess this early morning...so glad it all worked out! I will be sure to pass along your comments they love to hear them!! c~

via Google
Angi Mock

Excellent service. The process was fast and got my white sofa much cleaner than I expected. They were very friendly and informative too.

Response from business owner

Thank you Angi glad everything went so well with your white sofa! I will pass along your comments to our team. Thanks again for your review! Cheryl~

via Facebook
Jeff Casper

Friendly, fast and reliable! All equipment including the van were in great shape and I felt smart by hiring them to clean our carpets. Good recommendations for what we buy and use for cleaning in between their visits.

Response from business owner

Hi Jeff Thank you for your review glad everything worked out! I will pass your comments along to the crew & enjoy this long weekend! c~

via Google
Elizabeth Palnau

Mike and Rachael are super friendly and knowledgeable about their product and service. I cannot recommend them highly enough. I will certainly be using them again!!

Response from business owner

Hi Elizabeth, Thank you for your review of our staff and service! I will pass along your comments to Rachael & Mike we love them too!!! c~

via Google
Ann V

Just wanted to say Rachel and Mike were great I'm very satisfied with their job . . . And I will recommend your service thank you

Jim Murphy

The technicians were very friendly and professional. They did a great job!!!!!

Response from business owner

Hi Jim thank you for taking a moment to send in a review glad everything went well!! Cheryl

via Google
Nancy Liebzeit

Great job and wonderful fun people!

Response from business owner

Hi Nancy, Glad everything work out and thank you for taking a moment to leave a review!!! Cheryl~

via Google
Leigha LaRosa

Very professional, knowledgeable and friendly. Gave us great tips for future stains and pet accidents. My carpet looks and smells like new!

Response from business owner

Thank you for the great review of our services, we will be over your way soon & i will leave you a sample of our world famous spot remover on your front porch. If you have any questions give a call we are always in the area. Thanks again nice meeting you both!! c~

via Google
margaret karski

Mike and Rachel were customer friendly, sufficient, hardworking, went out of their way to finish their job timely and the right way. They have great customer service and represent their company well in professional way. All in all very …

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Response from business owner

Thank you Margaret for the great review I will pass it along to R & M they are hardworking and know they're stuff. Glad everything worked out thanks again!

via Google
Rose A

I wish you see my master bedroom and my tv rooms.the beautiful job chem dry was so perfect. So clean. The best part I could use the rooms almost right away.

John Prochaska

Professional and courteous service provided in a timely and very high quality fashion.

Response from business owner

Thank you John, we really enjoy cleaning for you & especially Bruno little cutie pie!!

via Google
Jeri Buckley

I was so impressed with both Rachel and Mike. They did a wonderful job and my dogs loved them both. They did an awesome job and we will use them again! Thank you, Cheryl for sending the best of the best to care for our home!!!

Response from business owner

Thank you Jeri, for reviewing our services glad everything went so well!!! Enjoy the rest of your day c~

via Google
destinykennedy96

Very fast ,on time all around good PEOPLE💪

Response from business owner

Thank you for having us again it's always great to see you, AJ & baby AJ!!! c~

via Google
Vannetta D

The Service was 5 stars!!!! Thank You again 👍😊

Katie Ruman

They got all of the pet stains out, made it smell very good! It was a fast job and they were very friendly and knowledgeable! Sometimes our everyday build up of dirtiness on our carpets can be embarrassing and they made me feel better about…

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Response from business owner

It was our pleasure thank you for review, I will pass your comments on to Rachael & MIke they are the pet whisperers for sure.

via Google
Ann S

Great. Quick and easy. And a load off my mind. Sure the new owners will be pleased

Josie Y

This company is amazing I will recommend it to everyone, and they have amazing employees very nice polite and very helpful .

Response from business owner

Josie thank you for trusting us w your sectional it was our pleasure and so glad everything worked out so well ♡♡ c~

via Google
w n

It was like the Dynamic Duo stopped by and worked a miracle!! They were extremely knowledgeable about their cleaning products, friendly, efficient & did a wonderful job on the carpets. The bathroom tile was like new & the shower & shower …

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Response from business owner

The "Dynamic Duo" that about sums those two up!! Thank you I will be sure to pass your comments along to Rach & Mike it's our pleasure and glad everything worked out so well!! Thanks again c~

via Google
Dee T

Did a great job!'very nice technicians! The basement stairs came out the best ever! Couch looks great!

Heather Empson

They were very thorough in their prep work. They were very friendly and professional. The carpets look great.

Response from business owner

Thank you Heather it was our pleasure! I will pass your comments along to the team Rachael & Mike.

via Google
Kevin's Jewelers MI

Friendly and Very Professional, they came on time and they did a great job “ spotless . Thank you Dalton and Cheryl.

Response from business owner

Thanks! We're glad to hear you're happy with the results!

via Google
rod l holley

They did a phenomenal job!!! I really appreciate their service and they were very courteous and explained everything very well!

Response from business owner

Thanks, Rod! We take great pride in our work and love to hear feedback like this from customers!

via Google
Lisa F

Fantastic! Prompt, professional & knowledgeable, friendly staff. Rachel & her partner got right to work & did a superior job. At pet looks & smells fantastic. We appreciate the quality! Will definitely call again!!! Great experience…

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connie montoya

Very professional, knowledgeable and a joy to work with it.

Response from business owner

Thank you Connie, so happy went well and thank you for having us we truly appreciate you!! c~

via Google
Therese

This team did an awesome job cleaning and sanitizing our carpets! Punctual, super friendly, knowledgeable, I would definitely hire them again! Highly recommend!!!

Response from business owner

Hello Therese, I will pass your comments along to Rachael & Mike...thank you so much for taking the time to write a review we really appreciate you. Glad it all worked out!! c~

via Google
Maggie Howard

Our dog has stained our new couch and we had wine spills and all kinds of stains in our kids bedroom carpets. We haven’t had the carpets professionally cleaned in ten years! I was set on finding a chem-dry service and they drove an hour to …

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Response from business owner

Maggie we get so tickled over reviews so happy it all worked out, will pass your comments along to Mike & Rachael they really work hard & agree they are crazy for animals and all critters. Thanks Again c~

via Google
Carol D

Thank you Cheryl and Kathi for the great job and excellent customer service! You are the best!😍

Peggy Reyes-Miller

Awesome team!!! Rachael and Mike were friendly, efficient and did such a wonderful job! My carpets look and smell great! Thank you!

Response from business owner

Hi Peggy Thank you for your review of our company. Rachael & Mike our dynamic duo, i will pass your review along to them we love all the feedback. As for those doggies Rachael is the animal whisperer...we have chased baby bunnies down Hayes to save them & gotten out of the van in traffic to save a praying mantis we love all the animals for sure!!! Thanks again~ lol

via Google
Margo Moltmaker

Great experience! Rachel and Mike were professional and friendly. Fantastic job! I was able to schedule quickly and the whole process was very efficient. I would highly recommend this company and will use them in future. Thanks to everyone …

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Response from business owner

Hi Margo, thank you for taking the time to write a review...glad everything worked out Rachael & Mike are awesome so thank you for that i will let them know you were happy with the work they did for you!! c~

via Google
Katie W

They are AMAZING!!! They came and picked up my rug, moved my couch for me, took it, cleaned it to perfection in less than two weeks, AND didn’t give me any grief for us leaving it there for two months! (Long story haha) but I even got an …

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Response from business owner

Thank you Katie for your nice review...I was a young mom many moons ago, I remember what its like to have someone help out every once in awhile...it was my pleasure!! c~

via Google
Louise Gibbs

Short Stop has always done a fantastic job for us. They came out yesterday to do an unusual job. Our attic had probably 75 carpet remnants on the floor, they had never been cleaned in the probably fifty years they’ve been up there.

Most of…

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via Facebook
Sue Esper

Rachel and Mike did an amazing job getting our carpet looking better than I thought possible. Very thorough and knowledgeable!

via Facebook
Nabeela Khan

By and far the best carpet cleaning and service combined. Always exceptional.

Response from business owner

Awe thank you Beel you are one of our very first clients who has trusted us over the years to clean for you. We so appreciate you & thank you for your review. I was taken back at how grown your son is awesome young man & very friendly. Amazing how fast our kids have grown. Thanks again always a pleasure!!! c~

via Google
Lyida K

Excellent job! Highest recommendation! Quick, efficient and my carpet has never been cleaned this well by other services. Will definitely use them from now on!

Michele Nichols

Beautiful work! Friendly, courteous, knowledgeable, efficient and on schedule. I will use them again!

Response from business owner

Thank you Michele for taking time out of your day to leave us a review. We really really appreciate you! Enjoy your day! c~

via Google
Iza Scissorbella

Just used Short Stop Chem-dry yesterday and I can't say enough about what a lovely experience it was. I can't believe how wonderful my carpets smell and look! I called last minute, they fit me in within 24 hours and meticulously scrubbed …

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Response from business owner

Hi Izabella & Thank you so much for your review I will pass your kind words along to Mike & Rachael. Enjoy your weekend & your fresh clean carpets! 😉 c~

via Google
Diane T

What a wonderful job. I am so pleased my house smells so clean as soon as I walked into the back door I could smell that it was so fresh they did a terrific job

Patrice King Rener

The husband-and-wife team I had were excellent. Not only very professional and friendly, they also took the time to explain to me everything about what they were doing and why they were doing it and what my results would be. I am thrilled …

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Response from business owner

That would be Rachel & Michael...they do work very hard & thank you for your wonderful review we will pass your comments along they will be thrilled to hear...have a great day, glad everything worked out!! c~

via Google
Patrice R

Thank you again so much! You guys are fantastic and I really appreciated having you here.... I will definitely be calling you both out again. Hope you have a wonderful weekend and it was great meeting you both. 👍😁

Jacquelyn DeMattei Springfield

Pricey but worth every penny! My fro t stairs look brand new! My house smells great & customer service is above & beyond . They are the ONLY company I will be using in the future. They worked their butts off & did not disappoint. Kudos!

Response from business owner

Thank you Jacquelyn glad it all worked out...i will pass your comments along to the techs they will be excited to hear!!! c~

via Facebook
John Polefka

Cheryl and Rachael were awesome from pickup to delivery and my rugs look new again!

Response from business owner

Thank you John!! Glad your enjoying your nice clean area rugs, our pleasure!!! c~

via Google
Susan Miskulin

Professional, efficient, hard working and fantastic results. They worked hard to make my pet stained carpet look and smell brand new. We have our own carpet cleaning machine and I was skeptical theirs would do much better. Night and day …

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Response from business owner

Susan you're too kind (lol) I'm so happy that all worked out!!! I will surely pass your kind words along to Dalton, he's a hard worker for sure!! Thanks again c~

via Google
Susan Varney Miskulin

FIVE STAR!!!

My carpet looked and smelled cleaner after they just vacuumed it!! I thought they had cleaned it already!!, Amazing results and got rid of my pet smell, dogs who have had some accidents. The results were like night and day …

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Response from business owner

Wish we had a dollar for all the times we hear this re: our vacuum process (that's the reaction we love, when customers think we are done cleaning after vacuuming)...we've really tried to drive this point home with our employees "VACUUMING IS NOT SOME MINDLESS THING WE DO, ONE OF THE MOST IMPORTANT!!" LOL "VACUUM LIKE A ROCK-STAR!!! You mean to tell me they are listening, (music to my ears!!)...thank you Susan for writing in we really appreciate it & we will make sure Dalton gets your review!!! c~♥️

via Facebook
Justin Szadek

The service was wonderful the whole crew was professional and timely. I had them clean two rooms and honestly the carpet looks brand new. I plan to have them come out in a month or two to have my couch and staircase cleaned. I cannot write …

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Response from business owner

Thank you for the review Justin it was our pleasure glad everything worked out okay!! c~

via Google
Kim Copacia

Cheryl and her crew did an amazing job on our carpet. We had numerous stains from our cat and they all came out. 11 year old carpet looks like new. They were quick, efficient and very friendly. I will only use them from this point forward!!

Response from business owner

Thank you Kim for your review of our service...glad it all worked out!! c~

via Google
William Steveling

My carpet was horrible. I mean BAD... Cheryl and Kathy showed up and jumped right in. They were early for the appointment, and extremely professional. The area is small but was heavily soiled. They managed to remove stains I didn't think …

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Response from business owner

Hey Will thank you for reviewing our company taking the time we really appreciate it!! We forgot to mention we recommend Cat Attract Litter found on amazon or chewy or can be purchased in any large box pet store. This litter has shown great results in bringing cats back to the box. Clean the litter box everyday no matter what 🙂 https://www.amazon.com/Precious-Cat-Attract-Problem-Training/dp/B000PKY7YA/ref=sr_1_4?s=pet-supplies&ie=UTF8&qid=1526208270&sr=1-4&keywords=kitty+litter+attract

via Google
Andrea J

Really great crew. Took there time to clean and did a really great job. Pricing was reasonable considering it took 2 hours to clean. Thank you!

Response from business owner

Hi Andrea so glad everything worked out, timing is everything. I will pass your kind review along to the crew they will be delighted to hear you liked the job they did for you. Please call if you have any questions or concerns this is Cheryl~ enjoy your evening!!

via Google
Kristina Lyn

I highly recommend Short Stop Chem-Dry! The whole team was very professional and hard working. They all went over and beyond to make sure we were satisfied. The carpet throughout the whole house and furniture now look brand new! Well …

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Response from business owner

Hi Kristina, thank you for your nice review, it was our pleasure we had fun, your mom is a sweetie ,we really appreciated her kindness, & we absolutely loved the 80's music!!🎶🎶📻♥️

via Facebook
Michael Plante

Made my carpet as new as when I bought it....and there were quite a few warn areas with dirt pretty deep. Very reasonable, extremely friendly, and great value!!

via Facebook
Jason Klein

Excellent service. Excellent results.

Response from business owner

Thank you Jason, always a pleasure working with you! 😉

via Google
Janet P

This was the best carpet and upholstery cleaning we ever had. The people were extremely helpful and so friendly. I plan to tell my friends and family about chem-dry! We will only have them in the future. 👍👌😀

Mary Rose

Love my carpet not being wet after being cleaned. Took care of cat urine i had in one spot. I will definitely have you back again. Thanks for the great job.

Response from business owner

Thank you Mary it was our pleasure always c~

via Google